Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO305A Mapping and Delivery Guide
Process credit applications
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCCO305A - Process credit applications |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to handle credit applications or arrangements for customers with no credit rating or a poor credit rating and as required by an organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies in a customer contact environment where the assessment of credit risk and application of debt recovery is either the core function or an element of broader customer service and sales delivery.Competence in this unit requires sound credit assessment outcomes, arrangement of effective debt recovery initiatives or programs, and the negotiation of various outcomes with customers.This work is undertaken with some supervision and guidance. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field | Stakeholder Relations - Contact Centre Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Review and evaluate credit application |
| |||||||
Element: Decline credit application |
| |||||||
Element: Negotiate credit application details with customer |
| |||||||
Element: Complete administrative arrangements |
|